Returns Policy

The Best&Less returns experience

At Best&Less we want to make shopping as easy as possible for you.

Simple steps for easy returns

  1. Return your item within 90 days for a refund or exchange (excludes Gift Cards).
  2. Check that your goods are unworn, unused and in original condition.
  3. Provide a proof of purchase. We accept:
    • Your receipt or online confirmation.
    • A credit card statement that matches the amount of your item.
    • Your lay-by receipt.

We will also accept your return without a proof of purchase if we can identify the item as a Best&Less product. In this instance, an exchange or a store credit will be offered to the value of the current price.

Refunds will be issued through the original payment method and will need your signature for both exchanges and refunds.

Online returns

Visit your nearest store for the quickest way to an exchange or refund. Search in the Store Finder for your nearest store.

You can return items to our online store, however we do not currently offer exchanges. If you wish to exchange an online item please return your item for a refund. Following your refund, initiate a new online purchase for your preferred choice.

Please note that all postage is to be covered by the customer for all change of mind returns. For postage returns please follow the steps below:

  1. Fill out our Returns Form
  2. Place the returns form with the items that you are returning.
  3. Post to the appropriate address.

Best&Less Fulfillment Centre Returns
Cnr Honeycombe Drive and Eucalyptus Place
Eastern Creek, 2766
NSW, Australia

School Zone Returns Only
75 Ashford Avenue
Milperra, NSW, 2214
Sydney, Australia

Faulty or Damaged Item

In the rare instance that you feel your online purchase does not meet the quality standards you expect please return to your local store with the purchase and a copy of your Order Confirmation email (which is your proof of purchase). Our friendly customer service team will assess your return and once approved they will offer a suitable form of redress.

If it is not convenient to return to a local store then please contact our Customer Care Team by clicking here with a description and image of the fault or damage and they will happily assist.