Terms & Conditions

Sales, Promotions & Discounts

Catalogue Offers:

Prices as marked.
Not in conjunction with any other offer.
No rainchecks.
Discount does not apply to gift cards.
Selected styles only.
Colours and styles may vary by store.

Pricing

  1. In store and online store prices may vary due to promotions or specials
  2. All prices displayed on our site are in Australia dollars
  3. All prices displayed on our site include GST
  4. All prices displayed on our online stores are exclusive of shipping costs. We charge a flat rate of $10 AUD per order
  5. If an arrow appears on the product listing page (e.g.$15.00^), this is to indicate that the item is ‘priced from' that amount.

Payments

All orders are calculated in Australian Dollars and can be paid for via credit card with Visa, MasterCard or a debit card, PayPal or Afterpay. Presently, we unfortunately do not accept or personal cheque as forms of payment. Please note that in store vouchers or Gift Cards cannot be redeemed online.

We believe that all of our customers should feel safe when purchasing from our online store. Therefore, we have implemented a secure pay system to protect against fraudulent activity. In addition, we do not hold your credit card details after your order is complete, as they are submitted directly to our banks. If paying by debit or credit card, your account will be debited when you have completed Check Out. Payments made by Paypal or Afterpay are subject to their terms & conditions. You can read more about Afterpay here: http://www.bestandless.com.au/afterpay.

Gift Cards

Gift Cards can be redeemed at any participating Best&Less store in Australia. Gift cards are currently not redeemable online. You can select any number of gifts up to the value of the card, or above the value – in which case you need to make up the difference with an alternative form of payment. The store will then validate the card and process your purchase. The store is not obliged to accept the use of this card on a sale of under $5. Gift Cards are partially redeemable. Within the card’s validity period, any available balance can be used for multiple purchases at any participating store. However, any unused balance will not be refunded or credited on expiry. Cards have no value unless activated at the time of purchase.

Promotion codes

On the occasion, we will offer sales codes to be used on our online store. These are advised through either our Friends Club email communications, or advertised in store or online. You can apply these codes at time of checkout in the ‘Enter Promotion Code' box. Ensure that you're entering the code exactly how it appears, and that it's still within its validity dates.

Friends Club Birthday Vouchers
15% discount off full price merchandise only. 1 per customer, redeemed either in store or online. Valid for this month and next month only. Offers shown are not available in conjunction with any other offer, coupon or discount.

 

Partial cancellations

From time to time due to unforseen stock issues, we unfortunately will not be able to completely fulfil your order. If any of your items in your order are out of stock, you will not be charged for these. Please allow your statement to update to reflect the final amount charged by Best&Less; this process usually takes 5-10 working days depending on your financial institution.

Delivery

At Best&Less we aim to get your items to you with ease.

For all orders we ship for a low flat rate fee of $10AUD Australia-wide through Australia Post, unless specified during promotional periods (ie. Free delivery)

You can track the estimated delivery time of your order via the Australia Post website with a unique tracking number emailed to you once your parcel leaves our warehouse. Check our deliveries page for more information.

We wish to do everything possible to ensure the safe and timely delivery of your order. Best&Less will not be liable for any lost, stolen or damaged parcels incurred during the delivery process, delivery delays which are out of our control, or re-distributing parcels due to an incorrect delivery address being provided to us. This includes authority to leave or lost parcels.

When granting Australia Post ‘authority to leave’, you understand and agree that this gives the courier permission to leave your parcel in a “safe place” or in a location of your choice (outside your door, or in your letterbox) without needing a signature.

In this case, we and our couriers are released of all responsibility and liability for the order delivered if left unattended. This responsibility and liability transfers to you on delivery. Please note: The driver will not be able to ring you and the delivery instructions can only be used to state an exact location within the delivery address (and is at the driver’s discretion).

For more information regarding our delivery times, see our FAQs regarding shipping & deliveries

Checking the status of your order

We recommend that you create a Best&Less account before you checkout, so you can check the status of your order. This will appear as ‘Processing' until your parcel has dispatched from our warehouse with Australia Post.

Returns

We accept returns for both online and in store orders within 90 days of purchase or receipt of your online order. We encourage customers to visit their nearest store for an exchange or refund. Search in our Store Finder for your nearest Best&Less store location.

You can return items to our online store, however we do not currently offer exchanges. If you wish to exchange an online item please return your item for a refund. Following your refund, initiate a new online purchase for your preferred choice.

Please note that all postage is to be covered by the customer for change of mind returns.

For more information regarding our returns and exchange policy, please see our Returns Policy page.

Faulty items

We have a number of convenient return options available for you in the rare case you feel your purchase does not meet:

  • The quality standards
  • The product description
  • The correct order details (i.e. incorrect size delivered)
  • Its intended purpose (i.e. cannot be used for its core function)

Customers are encouraged to visit their local Best&Less store to initiate a refund or exchange for faulty items for online and in store purchases. Alternatively, you can contact our customer service team at customerservice@bestandless.com.au, for a full refund. We will organise a convenient mail bag to be sent to you.

Cookies

Cookies need to be turned on in your browser for you to log-in and add products to your cart. Most browsers will have this as a default setting. For information on how to do this, please look under “help” in your browser menu. If you're using a public or a friend's computer, be sure to sign out of your Best&Less account to ensure the protection of your information. You can log out by clicking the 'logout' link in the top right hand corner of the website.

We do not use cookies to keep personal information or to sell to third parties. For more information about how we use cookies, please see our privacy policy .

Friends Club

So we can keep our valued customers up-to-date with the latest news, sales and promotions, we offer subscription based e-mail marketing communication called Friends Club . We encourage our customers to sign up to be the first in the know for exciting sales and promotional codes.

The collection, use and disclosure of the personal information you provide to Best&Less is set out in our Privacy Policy. You can unsubscribe at any time using the “unsubscribe” function within the Friends Club emails.

Best&Less may update these Terms&Conditions from time to time. Please refer back to these Terms&Conditions regularly for updated terms. Your continued use of the website and the benefits of the Friends Club is deemed to constitute acceptance of any such updated Terms&Conditions.

By joining you agree to the Terms&Conditions and our privacy policy .

Website content

Best&Less aim to provide our online shoppers the most accurate product details, however we cannot 100% guarantee exact colours shown on our site to reflect the product you receive.

We are constantly updating our site to increase user clarity; therefore we reserve the right to change website content without notice.

The use of Best&Less' trademark is strictly prohibited for use of others unless we provide legal consent. The information housed on this website is owned by Best&Less and is not to be reproduced, copied or sold.