Terms & Conditions

1. Sales, Promotions & Discounts

Catalogue Offers:

Prices as marked.
Not in conjunction with any other offer.
No rainchecks.
Discount does not apply to gift cards.
Selected styles only.
Colours and styles may vary by store.

2. Pricing

  1. In store and online store prices may vary due to promotions or specials
  2. All prices displayed on our site are in Australia dollars
  3. All prices displayed on our site include GST
  4. All prices displayed on our online stores are exclusive of shipping costs. We charge a flat rate of $10 AUD per order
  5. If an arrow appears on the product listing page (e.g.$15.00^), this is to indicate that the item is ‘priced from' that amount.

3. Payments

All orders are calculated in Australian Dollars and can be paid for via credit card with Visa, MasterCard or a debit card, PayPal, Afterpay or Zippay. Presently, we unfortunately do not accept personal cheque as forms of payment. Please note that in store vouchers or Gift Cards cannot be redeemed online.

We believe that all of our customers should feel safe when purchasing from our online store. Therefore, we have implemented a secure payment system to protect against fraudulent activity. In addition, we do not hold your credit card details after your order is complete, as they are submitted directly to our banks. If paying by debit or credit card, your account will be debited when you have completed Check Out. Payments made by Paypal, Afterpay or Zippay are subject to their terms & conditions.
Afterpay terms & conditions can be found here: http://www.bestandless.com.au/afterpay.

Zippay terms & conditions can be found here: https://www.bestandless.com.au/zippay

4. Gift Cards

Gift Cards can be redeemed at any participating Best&Less store in Australia. Gift cards are currently not redeemable online. You can select any number of gifts up to the value of the card, or above the value – in which case you need to make up the difference with an alternative form of payment. The store will then validate the card and process your purchase. The store is not obliged to accept the use of this card on a sale of under $5. Gift Cards are partially redeemable. Within the card’s validity period, any available balance can be used for multiple purchases at any participating store. However, any unused balance will not be refunded or credited on expiry. Cards have no value unless activated at the time of purchase.

5. Promotion codes

On the occasion, we will offer sales codes to be used on our online store. These are advised through either our Friends Club email communications, or advertised in store or online. You can apply these codes at time of checkout in the ‘Enter Promotion Code' box. Ensure that you're entering the code exactly how it appears, and that it's still within its validity dates.

Friends Club Birthday Vouchers
15% discount off full price merchandise only. 1 per customer, redeemed either in store or online. Valid for this month and next month only. Offers shown are not available in conjunction with any other offer, coupon or discount.

6. Partial cancellations

From time to time due to unforseen stock issues, we unfortunately will not be able to completely fulfil your order. If any of your items in your order are out of stock, you will not be charged for these. Please allow your statement to update to reflect the final amount charged by Best&Less; this process usually takes 5-10 working days depending on your financial institution.

7. Delivery

At Best&Less we aim to get your items to you with ease.

For all orders we ship for a low flat rate fee of $10AUD for Standard Delivery and $16AUD for Express Delivery Australia-wide through Australia Post, unless specified during promotional periods (ie. Free delivery)

You can track the estimated delivery time of your order via the Australia Post website with a unique tracking number emailed to you once your parcel leaves our warehouse. Check our deliveries page for more information.

We wish to do everything possible to ensure the safe and timely delivery of your order. Best&Less will not be liable for any lost, stolen or damaged parcels incurred during the delivery process, delivery delays which are out of our control, or re-distributing parcels due to an incorrect delivery address being provided to us. This includes authority to leave or lost parcels.

When granting Australia Post ‘authority to leave’, you understand and agree that this gives the courier permission to leave your parcel in a “safe place” or in a location of your choice (outside your door, or in your letterbox) without needing a signature.

In this case, we and our couriers are released of all responsibility and liability for the order delivered if left unattended. This responsibility and liability transfers to you on delivery. Please note: The driver will not be able to ring you and the delivery instructions can only be used to state an exact location within the delivery address (and is at the driver’s discretion).

For more information regarding our delivery times, see our FAQs regarding shipping & deliveries

8. Checking the status of your order

We recommend that you create a Best&Less account before you checkout, so you can check the status of your order. This will appear as ‘Processing' until your parcel has dispatched from our warehouse with Australia Post.

9. Returns

At Best&Less we want you to love the products you buy from us! We go to great lengths, taking time and care to ensure that we are able to bring you great quality products that will last, at the lowest possible prices, backed by a 100 Day Quality Guarantee.

Our 100 Day Quality Guarantee means that you can gain a refund or exchange should you not be satisfied with the quality of the product within 100 days of purchase. Visit our Quality Story page to learn more.

What’s more, if you simply decide that you’re not happy with your product within 100 days of purchase, we’ll also offer you a full refund or exchange, in line with our Returns Policy.

100 days to decide. Who else will give you that?

10. Faulty items

We have a number of convenient return options available for you in the rare case you feel your purchase does not meet:

  • The quality standards
  • The product description
  • The correct order details (i.e. incorrect size delivered)
  • Its intended purpose (i.e. cannot be used for its core function)

Customers are encouraged to visit their local Best&Less store to initiate a refund or exchange for faulty items for online and in store purchases. Alternatively, you can contact our customer service team at customerservice@bestandless.com.au, for a full refund. We will organise a convenient mail bag to be sent to you.

11. Cookies

Cookies need to be turned on in your browser for you to log-in and add products to your cart. Most browsers will have this as a default setting. For information on how to do this, please look under “help” in your browser menu. If you're using a public or a friend's computer, be sure to sign out of your Best&Less account to ensure the protection of your information. You can log out by clicking the 'logout' link in the top right hand corner of the website.

We do not use cookies to keep personal information or to sell to third parties. For more information about how we use cookies, please see our privacy policy .

12. Friends Club

So we can keep our valued customers up-to-date with the latest news, sales and promotions, we offer subscription based e-mail & SMS marketing communication called Friends Club . We encourage our customers to sign up to be the first in the know for exciting sales and promotional codes.

The collection, use and disclosure of the personal information you provide to Best&Less is set out in our Privacy Policy. You can unsubscribe at any time using the “unsubscribe” function within the Friends Club emails or by replying STOP to an SMS from Best&Less.

Best&Less may update these Terms & Conditions from time to time. Please refer back to these Terms & Conditions regularly for updated terms. Your continued use of the website and the benefits of the Friends Club is deemed to constitute acceptance of any such updated Terms & Conditions.

By joining you agree to the Terms & Conditions and our privacy policy .

13. Website content

Best&Less aim to provide our online shoppers the most accurate product details, however we cannot 100% guarantee exact colours shown on our site to reflect the product you receive.

We are constantly updating our site to increase user clarity; therefore we reserve the right to change website content without notice.

The use of Best&Less' trademark is strictly prohibited for use of others unless we provide legal consent. The information housed on this website is owned by Best&Less and is not to be reproduced, copied or sold.

14. Competitions

The AFL Ultimate Grand Final Pack Competition

How to enter:

  1. Purchase any AFL Merchandise between Monday 30th August and Sunday 23rd September, 2018.
  2. Upload your receipt at www.bestandless.com.au/afl, and complete the entry form, including writing in 25 words or less “Which team will win the 2018 Toyota Grand Final & why?”

The AFL Ultimate Grand Final Pack valued at $1,000 includes:

  • $500 JB Voucher
  • $300 Bunnings Voucher
  • $200 Woolworths Voucher

Conditions of entry:

  1. Employees and their immediate families of (i) the Promoter, (ii) companies or agencies associated with this promotion are ineligible to enter. Employees (and their immediate families) of the Promoter, participating retail stores and agencies associated with this promotion are ineligible to enter. Immediate family means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st cousin. The Promoter is Best & Less Pty Ltd, 657 – 673 Parramatta Rd, Leichhardt, NSW, 2040.
  2. Multiple entries will be accepted if the entrant has purchased multiple AFL items from Best&Less. Best&Less has the right to decline entries if the company believes it is one person entering multiple times with the same item.
  3. Promotion commences Monday 30th August 2018 at 9:00(EST) and concludes Sunday 23rd September 2018, 23:59(EST).
  4. The judging will take place on Tuesday 25th September 2018 at Best&Less 657 – 673 Parramatta Rd, Leichhardt, NSW, 2040. Winners will be announced and contacted by 5pm on Tuesday 25th September 2018 - subject to meeting the requirements in Conditions 1-3.
  5. If the winner is under 18 years of age, the prize will be awarded to their parent or legal guardian on their behalf.
  6. The Promoter accepts no responsibility for any variation in the prize value from time of printing.
  7. The winner will be notified by phone and email and their name will be published on the Best&Less Facebook page/website.
  8. The prize is not transferable, exchangeable or redeemable for cash. In the event that for any reason whatsoever a winner does not take an element of the prize at the time stipulated by the Promoter then that element of the prize will be forfeited by the winner and cash will not be awarded in lieu of that element of the prize.
  9. The Promotor accepts no responsibility for any personal injury suffered or sustained as a result of, or in connection with the prize. The Promoter shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss liability that cannot be excluded by law).
  10. Judge’s decision is final and no correspondence will be entered into.
  11. The Promoter shall not be liable for any entries that have been lost, stolen, forged, damaged or tampered with in any way.
  12. The Promoter is not responsible for lost, late or misdirected, or for entries not properly completed. Incomplete or illegible entries will be deemed invalid. All entries become and remain the property of the Promoter.
  13. The prize winner is advised that tax implications may arise from their prize winnings and should seek independent financial advice prior to acceptance of the prize.
  14. If the prize is unclaimed 24hrs after winner has been contacted then a re-draw will take place.
  15. Eligible Entrants’ personal information ("PI") will be collected to enable the Promoter to administer and promote this competition and its winner. In certain circumstances, the PI of winners will be provided to authorities that regulate this competition. By entering the promotion, unless otherwise advised, each entrant also agrees that the Promoter may use this information, or disclose it to other organizations that may use it, in any media for future promotional, marketing and publicity purposes without any further reference, payment or other compensation to the entrant as per the Promoter’s Privacy Policy (www.bestandless.com.au). Eligible Entrants may contact the Promoter at the address given below, or Best & Less at 657-673 Parramatta Road, Leichhardt, NSW 2040, to request access to any of their collected PI that is still held. If an entrant does not truthfully provide all requested PI, the Promoter may determine that they are not eligible to win the prize.
  16. The Promoter is Best & Less Pty Ltd, ABN 29 003 724 696, 657-673 Parramatta Rd, Leichhardt, NSW 2040.
  17. This is a game of skill and chance plays no part in determining the winners. Each entry will be individually judged based on the creative merit of the caption provided to the Promoter. The judging of entries will take place at Best&Less 657 – 673 Parramatta Rd, Leichhardt, NSW, 2040. The Promoter may judge additional reserve entries and record them in order of merit in case an invalid entry or ineligible entrant is judged. The winners of the promotion will be contacted and notified by mobile phone and or email.


The NRL Grand Finals Diamond Package Competition

How to enter:

  1. Purchase any NRL Merchandise between Monday 30th August and Sunday 23rd September, 2018
  2. Upload your receipt at www.bestandless.com.au/nrl, and complete the entry form, including writing in 25 words or less “Which team will win the Grand Final & why?”

The NRL Grand Finals Diamond Package valued at $4258 includes:

  • 2 nights’ accommodation for Saturday 29th September and Sunday 30th September, 2018 at the Hyatt Regency hotel
  • 2 Diamond Category tickets to the NRL Grand Final which includes public transport to and from the game
  • Exclusive access to the NRL Travel Pre-Match event held in Sydney’s Darling Harbour, including: Food and beverage package served throughout event, Meet and mingle with Legends of the game.
  • Unforgettable ‘Behind-the-Scenes’ Stadium tour sharing the experience with a legend of the game - Tour of ANZ Stadium, Access to VIP rooms and restricted areas, Transport to and from ANZ Stadium.
  • Exclusive NRL Travel Merchandise Pack - Travel pillow, NRL Travel phone charger, plus more…
  • Return airfares from the nearest capital city
  • Entry to Epsom Day at Royal Randwick Racecourse
  • NRL Travel event chaperone

Conditions of entry:

  1. Employees and their immediate families of (i) the Promoter, (ii) companies or agencies associated with this promotion are ineligible to enter. Employees (and their immediate families) of the Promoter, participating retail stores and agencies associated with this promotion are ineligible to enter. Immediate family means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st cousin. The Promoter is Best & Less Pty Ltd, 657 – 673 Parramatta Rd, Leichhardt, NSW, 2040.
  2. Multiple entries will be accepted if the entrant has purchased multiple NRL items from Best&Less. Best&Less has the right to decline entries if the company believes it is one person entering multiple times with the same item.
  3. Promotion commences Monday 30th August 2018 at 9:00(EST) and concludes Sunday 23rd September 2018, 23:59(EST).
  4. The judging will take place on Tuesday 25th September 2018 at Best&Less 657 – 673 Parramatta Rd, Leichhardt, NSW, 2040. Winners will be announced and contacted by 5pm on Tuesday 25th September 2018 - subject to meeting the requirements in Conditions 1-3.
  5. If the winner is under 18 years of age, the prize will be awarded to their parent or legal guardian on their behalf.
  6. The Promoter accepts no responsibility for any variation in the prize value from time of printing.
  7. The winner will be notified by phone and email and their name will be published on the Best&Less Facebook page/website.
  8. The prize is not transferable, exchangeable or redeemable for cash. In the event that for any reason whatsoever a winner does not take an element of the prize at the time stipulated by the Promoter then that element of the prize will be forfeited by the winner and cash will not be awarded in lieu of that element of the prize.
  9. The Promotor accepts no responsibility for any personal injury suffered or sustained as a result of, or in connection with the prize. The Promoter shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss liability that cannot be excluded by law).
  10. Judge’s decision is final and no correspondence will be entered into.
  11. The Promoter shall not be liable for any entries that have been lost, stolen, forged, damaged or tampered with in any way.
  12. The Promoter is not responsible for lost, late or misdirected, or for entries not properly completed. Incomplete or illegible entries will be deemed invalid. All entries become and remain the property of the Promoter.
  13. The prize winner is advised that tax implications may arise from their prize winnings and should seek independent financial advice prior to acceptance of the prize.
  14. If the prize is unclaimed 24hrs after winner has been contacted then a re-draw will take place.
  15. Eligible Entrants’ personal information ("PI") will be collected to enable the Promoter to administer and promote this competition and its winner. In certain circumstances, the PI of winners will be provided to authorities that regulate this competition. By entering the promotion, unless otherwise advised, each entrant also agrees that the Promoter may use this information, or disclose it to other organizations that may use it, in any media for future promotional, marketing and publicity purposes without any further reference, payment or other compensation to the entrant as per the Promoter’s Privacy Policy (www.bestandless.com.au). Eligible Entrants may contact the Promoter at the address given below, or Best & Less at 657-673 Parramatta Road, Leichhardt, NSW 2040, to request access to any of their collected PI that is still held. If an entrant does not truthfully provide all requested PI, the Promoter may determine that they are not eligible to win the prize.
  16. The Promoter is Best & Less Pty Ltd, ABN 29 003 724 696, 657-673 Parramatta Rd, Leichhardt, NSW 2040.
  17. This is a game of skill and chance plays no part in determining the winners. Each entry will be individually judged based on the creative merit of the caption provided to the Promoter. The judging of entries will take place at Best&Less 657 – 673 Parramatta Rd, Leichhardt, NSW, 2040. The Promoter may judge additional reserve entries and record them in order of merit in case an invalid entry or ineligible entrant is judged. The winners of the promotion will be contacted and notified by mobile phone and or email.


Win 1 of 20 $250 Best&Less Gift Cards Competition

We’re giving 20 lucky Friends Club members the chance to win 1 of 20 $250 Best & Less vouchers.

How to enter?

  1. To be eligible you must be a Friends Club member; and
  2. Quote your Friends Club member number (which is your mobile or landline phone number) when you make purchase at Best & Less either in store or online from 10 September 2018 until 29 October 2018 to be entered into the prize draw.
  3. There are 20, $250 Best & Less Vouchers to be won. Winners announced 31 October 2018.

Conditions of entry:

  1. Entry is open to Best&Less Friends Club members aged 18 years or over only. All customers are eligible to join Best&Less Friends Club in-store or online at the time of purchase.
  2. The Promoter is Best & Less Pty Ltd, 657 – 673 Parramatta Rd, Leichhardt, NSW, 2040 (“Promoter”).Employees and their immediate families of (i) the Promoter, (ii) companies or agencies associated with this promotion are ineligible to enter.
  3. Friends Club Members will be entered with every purchase made in store or online when they provide their Friends Club number (which is your mobile or landline number) at the time of purchase. Every purchase will go into the draw to win one (1) of twenty (20) $250 Best&Less vouchers. The total amount of prizes is twenty (20), with a total prize pool value of $5,000. The winners will each receive a $250 Best&Less voucher to be delivered to the winner’s nominated address in Australia.
  4. There are 4 participating stores in ACT; 71 in NSW; 3 in NT; 46 in QLD; 10 in SA; 4 in TAS; 34 in VIC; 24 in WA and 1 online store.
  5. Total prize value is $1,000 for combined ACT, NT, SA and TAS; $1,500 for NSW; $1,000 for QLD; $750 for VIC; $250 for WA and $1,000 for online store.
  6. Promotion commences 10 September 2018 at 00:01(AEST) and ends Monday 29 October 2018, 23:59(EST).
  7. A random draw will take place on 31 October 2018 at 11:00 (AEST) to draw twenty (20) winners.
  8. The draw will take place at Best&Less 657 – 673 Parramatta Rd, Leichhardt, NSW, 2040.
  9. Winners will be notified by email and the winners’ surname, initial and State will be published on the Best&Less website from 31 October 2018.
  10. The prize is not transferable, exchangeable or redeemable for cash.
  11. The Judges’ decision is final and no correspondence will be entered into.
  12. The Promoter shall not be liable for any entries that are invalid, incorrect, or have been lost, stolen, forged, damaged or tampered with in any way.
  13. The Promoter is not responsible for lost, late or misdirected, or for entries not properly completed. Incomplete, unregistered or illegible entries will be deemed invalid. Should an entrants contact details change during the promotion period, it’s the entrants responsibility to notify the Promoter.
  14. If the prize is unclaimed 3 months after the winner has been contacted then a re-draw will take place on Tuesday 29th January 2019 at 11:00 (AEST).
  15. All entries become the property of the Promoter. The Promoter uses and manages entrants personal information in accordance with its Privacy Policy. A copy of the Privacy Policy is available at https://www.bestandless.com.au/privacypolicy.

Permit #: NSW: LTPM/17/02500