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RETURNS

We want you to be completely satisfied with the quality of the items you purchase. If not, subject to this Returns Policy, you can simply return them to any Best&Less store and we provide you with an exchange or refund.

Just a reminder, this Returns Policy is in addition to your rights under the Australian Consumer Law which we will always stand by.

RETURNS FOR ONLINE PURCHASES

You can return items to our online store by posting the item back to our warehouse, or in any store provided that you have your order tax invoice email.

Please note that all postage is to be covered by the customer for change of mind returns. For postage returns please follow the steps below:

  1. Fill out our Returns Form
  2. Place the returns form with the items that you are returning.
  3. Post to the address listed on the returns form.

Note: Our online warehouse cannot process exchanges. If you wish to exchange a product bought online you can either take it in store for an exchange or send your item back for a refund & place a new order online for the replacement item.

RETURNS OR EXCHANGES FOR IN STORE PURCHASES

If you purchased your item in store, you may return it to any Best&Less store in Australia for a refund or exchange, subject to this Returns Policy.
Visit your nearest store for the quickest way to an exchange or refund. Search in the Store Finder for your nearest store.

  1. Visit a Best&Less store.
  2. Don’t forget to bring your Proof of Purchase!
  3. As long as the Returns Policy has been satisfied, we'll offer you a refund or an exchange in store, on the spot.

CHANGE OF MIND

If you change your mind about the products you purchased from us we can refund the purchase price or exchange those products within 100 days of purchase, subject to the following conditions:

  1. Items must be returned within 100 days of purchase, so make sure you bring it back or post it back to us in good time.
  2. Please note that the 100 days return policy applies if you change your mind about the items purchased. If the item is faulty or not of acceptable quality or does not meet it's description, then this can be returned at any time for an exchange or refund.
  3. “100 days” applies from the original date of purchase.
  4. Please provide Proof of Purchase. Should you not have Proof of Purchase we will require your signature and official (photo) identification to capture the return in our system should there be any further issue.
  5. Item(s) must be unworn, unwashed, or otherwise unused with all original tags/labels attached. Returns for swimwear will only be accepted if the protective gusset and labelling have not been removed. Earrings cannot be returned or exchanged due to hygiene reasons.
  6. Gift cards are not eligible for a refund or exchange if you change your mind.
  7. If you request a refund, the purchase price (excluding any delivery charges) will be refunded to you using the original payment method, once we have received the returned item(s) and verified that it meets conditions above.
  8. You are responsible for any costs associated with returning the item to us. We suggest the best and quickest way to return your product is to one of our stores whenever possible.

PROOF OF PURCHASE

The following types of Proof of Purchase documents are accepted:

  • Original register receipt (no photocopies accepted);
  • Original return/exchange receipt;
  • Printed tax receipt for online purchases; or
  • Credit card statement.

Returns presented with printed tax receipts for online purchases and credit card statements require your signature and official (photo) identification, and, as per original receipts, refunds will be made using the original payment method.

Returns presented with no Proof of Purchase may still be accepted so long as the product is easily identifiable as Best&Less. These will require your signature and official (photo) identification and you will be offered an exchange or a store credit to the value of the current price of that product in-store. Unfortunately we are unable to honour returns at higher than current prices without proof of purchase.

QUALITY SATISFACTION

This policy applies to all purchases made from Best&Less; online or in-store.

Best&Less will accept product returns and provide you with a store credit or refund where the product is deemed faulty or is not of acceptable quality subject to the below:

  1. If any items are faulty or not of acceptable quality, you may return the items at any time.
  2. Please provide Proof of Purchase.Should you not have Proof of Purchase we will require your signature and official (photo) identification to capture the return in our system should there be any further issue.
  3. If you request a refund, the purchase price (excluding delivery charges) will be refunded to you using the original payment method, once we have received the returned item and confirmed that it meets conditions above.
  4. If the item is faulty or not of acceptable quality then we will also refund reasonable costs associated with returning the item to us provided you also provide receipts for those costs. Please contact our Customer Service Team on 1300 135 766 to assist you with your return. To avoid delivery costs of returning items, we suggest the best and quickest way to return your product is to one of our stores whenever possible.
  5. Quality faults include both Fabric and Manufacturing faults such as:
    • Fabric issues like the garment shrinks excessively or doesn’t hold its shape, fades or runs after being washed according to care instructions, or the fabric has a pull or tear or hole before being worn.
    • Manufacturing issues like broken stitching, faulty or missing zips, buttons and snaps, and prints, embellishments or trims that come off or are broken.
  6. Remember if you have a concern with quality please contact our Customer Service Team on 1300 135 766 for assistance.

NO MORE PAPER PACKING SLIPS

To minimise unnecessary paper use, we've stopped including packing slips in your Best&Less online orders. But, don't fret - returning your order is still as easy as ever. You can simply head in-store with your Order Confirmation email and subject to this Returns Policy, a refund will be processed. Alternatively, you can download and print a return slip here and send it back to our fulfilment centre.

BUY NOW PAY LATER RETURNS

Online purchases with Afterpay used as a payment method are a little bit different!

Through the Online store:Follow the Online Returns process. We will notify the buy now pay later payment provider of your return and your payment plan will be adjusted accordingly. Please note that the refund amounts are taken off the last payment(s) first. If at least one payment has been made in relation to the purchase, and the refunded amount is greater than the amount outstanding, the difference between these amounts will be refunded to the credit/debit card that you used to place the order. The bank may take 5-7 days to refund the money to your card.

In-Store:Visit your preferred Best&Less store to exchange or refund your purchase. You’ll need to make sure you bring the following:

  1. Your order confirmation;
  2. The credit/debit card linked to your buy now pay later account; and
  3. Official (photo) identification.

No adjustment will be made to your payment plan and you will need to continue to pay this out as normal. Your refund will be processed back to your credit/debit card. This is a requirement of your contract with Afterpay.

Returns for orders made by Paypal, Klarna Afterpay or Zippay are subject to their terms & conditions. Please ensure you read the relevant terms and conditions before using the platform.

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